
American Airlines

About American Airlines
Passenger ratings
Overall Value for Money
1.9
From 713 reviews
Seat and Cabin Space
2.5
From 678 reviews
Customer Service
2.2
From 716 reviews
In Flight Entertainment
2.2
From 497 reviews
Baggage Handling
2.4
From 102 reviews
Check-in Process
2.5
From 112 reviews
Meals and Beverages
2.4
From 577 reviews
Recommend Airline
13.4%
From 703 reviews
Latest updates
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Latest reviews
View all
Terrible experience with American Airlines. My bag was delayed for 3½ days, then arrived severely damaged with belongings missing. I spent hours calling for updates and received contradictory information. Even a supervisor was dismissive. No accountability or resolution.
2 / 10

Weather caused us to miss our Miami connection. AA then left our family with two small children to spend the night in the airport, with no meaningful hotel assistance, before a chaotic flight to Buenos Aires during the World Cup final. $200 + 10K miles. Never again.
2 / 10

Solid long-haul experience overall. Friendly cabin crew, good catering, comfortable seats, and an excellent IFE selection despite the dated cabin. The expensive Panasonic Wi-Fi was disappointing, but American's improved service makes this a competitive option across the Atlantic.
9 / 10
