Frontier Airlines review by Sandra

Once my family got checked in and through security, Frontier sends a text message that the flight was delayed. The delay went from 2 hours to 6 hours and the airline left everyone stranded in a closed airport. My family went to a relatives and get some rest only to find the airport security closed when they returned. When we called Cleveland Hopkins, we were told that Frontier did not notify them that the flight would be delayed so there was no one to let my family (and several others)into the boarding area - so they missed their flight. They were ungraciously treated when they were rebooked, and didn't offer even a free soda on the flight. Once again 30 minutes before their flight was to take off on the next night, Frontier sends a text that the flight was delayed. So once again my family spent another 5-6 hours at the airport waiting on Frontier. When they finally arrived in Tampa they were met with a very rude customer service person. My family hadn't slept in nearly two days and been jerked around absolutely NO apology and then treated like crap to boot.