My wife and I purchased Go Wild passes since we have really flexible schedules. We live in Austin, TX. There are absolutely no available flights ever. I've tried time and time again and the only place you can get flights from are Denver and Las Vegas, and they are limited. I contacted customer service and after a few canned emails, they just completely stopped responding to me. We spent $500 for a SCAM from Frontier Airlines.

I got covid before the flight and did my civil duty and told them! They refused to reschedule it after my quarantine and told me the tow home tests that were positive wasn’t good enough! Then they ghosted me and stole my money!

The overall experience is not worth the savings.

Airline did a great job getting our entire party to the destination. However, flight home was downsized early (plane at gate before 9am) and pasengers were bumped later in the day and boarding passes reset. With no communication, passengers only found out they had no flight home when trying to board flight 5 hours later. My elderly parents got bumped from flight, had to sleep in airport, and had to fly to destination 2.5 hours away the next day in order to get home on time. Otherwise they were stuck in airport until next flight to PVD in 5 days. Their luggage made flight without them, showed up at incorrect carousel in PVD, and was almost lost to them. No communication, compensation, and poor customer care.

Check in process was fair, though attendant did not know how to handle a ski and boot bag. All ground personal seemed stressed and rude. Deplaning halfway through the attendant announced the plane was going to tip back due to being off balance and people should run creating a panicked. On the return leg they lost one of my bags, would provide no help at airport to track it, they called the next day to tell me I abandoned the bag and "we're going to ship it back if I did not collect it". Went to collect it, they had no one available for about an hour to assist. Worst airline ever!

Had it not happened to me I would've thought someone was trying to pull a scam and got caught. I have unused credits, I originally booked a trip for NYE, paid onlym$88.98. The trip then was cancelled (children) I go to re-book but ended up paying full price because the credits they issued were "invalid". NOT TODAY SATAN. I go to chat (Customer Service is via Chat) and when I tell you I have been contacting their specialists, management about a simple $88 refund. Everyone only saw the second trip even with the confirmation emails and codes I provided. Finally, I tried again today determined to either get the trip that was PAID for or refund. Two hours, three emails directed to their higher-ups, Bank Rep, Chat Rep, and a chat rep Manager to finally see the error in their ways-THEY NEVER REFUNDED. Ignoring the same documented proof, I sent and vocalized on MULTIPLE TIMES!! Honestly, I am not faulting the Representatives. The last one was patient and really sweet, got their superior to go in a little deeper.

Worst flying experience I've had. I got terrible communication about a flight delay, and I ended up getting stranded at a random airport, and was told I couldn't get a refund, and couldn't leave for several days. Don't believe the memes, and just book Spirit as a budget airline. This was ridiculous.

3 hours waiting to know if the flight was canceled or not, nobody tell us about it the flight was from denver to el paso tx, at 7:40pm, the first frontier employee arrive after 8pm to the desk, and beside she was rude, she didn't tell to the passengers sorry , or explained why the flight was delayed. At the moment to start bording all the frontier women from the desk were screaming to the passengers, and in bad attitude, like if they were doing a favor to the customers. The flight attendance, they were different, very polite with everyone. Today is nov/6/2022

Worst airline service, 3 hours delay without notice, people working on the desk were rude. And after all that time wasted 60 to 70% of the people had to pay for their bags. They didn't say sorry or explanation for the delay

Absolute worst experience ever. Gate agent in San Fran closed doors with people still in line to board. She became surly when asked why, and she refused to identify herself when asked. Forty minutes later and we were allowed to board. There was never an announcement, explanation, or apology by her, the gate crew, or the flight crew. Connecting flight out of Denver changed gates twice without announcements and was over an hour late departing. Online chat never responded to multiple requests. They have to be the most mismanaged airline I’ve ever flown. Tickets could be free and they would not be worth it.