Frontier Airlines review by Cevannah

Had it not happened to me I would've thought someone was trying to pull a scam and got caught. I have unused credits, I originally booked a trip for NYE, paid onlym$88.98. The trip then was cancelled (children) I go to re-book but ended up paying full price because the credits they issued were "invalid". NOT TODAY SATAN. I go to chat (Customer Service is via Chat) and when I tell you I have been contacting their specialists, management about a simple $88 refund. Everyone only saw the second trip even with the confirmation emails and codes I provided. Finally, I tried again today determined to either get the trip that was PAID for or refund. Two hours, three emails directed to their higher-ups, Bank Rep, Chat Rep, and a chat rep Manager to finally see the error in their ways-THEY NEVER REFUNDED. Ignoring the same documented proof, I sent and vocalized on MULTIPLE TIMES!! Honestly, I am not faulting the Representatives. The last one was patient and really sweet, got their superior to go in a little deeper.