Frontier Airlines review by Suzanne

Airline did a great job getting our entire party to the destination. However, flight home was downsized early (plane at gate before 9am) and pasengers were bumped later in the day and boarding passes reset. With no communication, passengers only found out they had no flight home when trying to board flight 5 hours later. My elderly parents got bumped from flight, had to sleep in airport, and had to fly to destination 2.5 hours away the next day in order to get home on time. Otherwise they were stuck in airport until next flight to PVD in 5 days. Their luggage made flight without them, showed up at incorrect carousel in PVD, and was almost lost to them. No communication, compensation, and poor customer care.