EVA Air review by Yirong

I took a flight from Indiana to New York JFK in order to take international flight from Eva Airways, but due to the connecting flight delay, and wasn't able to catch Eva flight. There was no one there at Eva ticket counter by the time when I got there but it was only afternoon. I waited at JFK for 11 hours and eventually there are couple reps from Eva showed up at ticket counter, since I was so exhausted for having myself got up to take early morning connecting flight, and just in order to catch up Eva flight, though there won't be any additional charge since it was considered reasonable due to my last flight delay, but according to what they told that there will be $103 to switching to next flight no matter what, and I took my efforts to explained to them about the reason, but they still insisted charging me for additional fee regarding this incident. So I decided to call Eva customer service to see if they can help with this issue, but I was so disappointed since the rep on the phone declined to help me no matter how hard I'd tried to explained to them my situation to see if there will be a one-time courtesy wavier about this incident, but the outcome was even worse, the rep raised her voice and was being very rude, declined to help me again, and I was despaired with frustration for my first time taking international flight via Eva Airways. I would never anyone to take any international flight via Eva Airways.