First the flight attendant was extremely rude. I asked for the Asian meal, she said she ran out in her cart and if I don't choose the Western mean, she would need to go all the way to get it. I politely said I'd appreciate it. She rolled her eyes, finally got the meal, and dropped it on my table with an attitude. My wife and I looked at her in shock, speechless. She just walked away. Then, one of our bags got damaged by EVA. We went back-and-forth with EVA bag damage claim, got nickel and dimed, finally received only half the value ($100) of the bag. When our bag got damaged by United Airlines, they replaced it with one of same value and size. We will never use EVA again, and would not recommend EVA to anyone. There are better choices out there with cheaper airfare and better service.

Sadly, like many other passengers I have been trying to get in touch with Eva Customer Service to modify my ticket without success (literally, dozens of calls during their posted hours of operations that are answered with a recording telling me to call back). I would expect to be able to do this on their website, but apparently since my ticket involves multi-city (rather than round-trip), the change requires to be done via Customer non-service. This is very sad as I've flown Eva from SFO to southeast Asia often for about 15 years and have generally enjoyed the comfort and level on onboard service. However, this issue has so turned me off from Eva that I probably will look to Singapore Air or another carrier for future travel - even recognizing using Singapore will add to my time in the air.

I have sent at least 5 e-mails asking for my refund which was due 3 months ago and nobody is bothered to even reply. I will be posting this on all medias as well as reporting this to Resolver and Scamadvisers. I did not cancel the flight! EVA cancelled it and I would greatly appreciate my refund as it is way overdue. Below was your message to me .... Dear LAROCQUE ANNABEL MS： RECEIPT FOR APPLICATION OF REFUND SERIES NO.： E20200415YVR0008 APPLICATION DATE： 2020/04/15 AM 04:36:36 PASSENGER NAME： LAROCQUE ANNABEL MS APPLICANT AND CONTACT： LAROCQUE ANNABEL MS DEPARTURE PHONE：66819054233 OFFICE PHONE： MOBILPHONE PHONE： FAX NO.： DESTINATION PHONE： TICKET NO.： 6954561971114 UNUSED PORTION： TPE-CNX THE REFUND AMOUNT IF ANY WILL BE CREDITED INTO YOUR CREDIT CARD ACCOUNT AS BELOW： VISA Card ************7013 / 0323 CARD HOLDER： PAY DATE： 2 MONTHS LATER OTHERS： APPLICATION NO.： HANDLED BY： SYSTEM ****************************************************************************************** CONTACT US SENDING TIME： 2020/04/15 04:40:04

We've flown EVA for many years. Every year I'm unable to logon. I copy/paste my logon details every year and they never work. EVA has the worst IT department. Customer service is unavailable to fix it. EVA should be ashamed. Read reviews for the EVA's phone app. Awful! I tried to logon this year & got a message that 2 accounts use my same info. The same logon info worked last year. I never created a new account. They blocked me from trying to fix the issue online and require me to contact customer service. But customer service closes at 5:30 PM. I called the desk at my local international airport. They told me to call Reservations - which was closed. There's no way an international airline should be unable to fix their own IT deficiency for their customer at any hour of the day or night. I just wanted to confirm my flight and check-in online as they encourage. They now charge $80 for my wife to sit with me. The short leg is a $20 rip off too. We used to select our seats when we bought our tickets every year. EVA Air should be embarrassed.

Customer Service: 0 out of 5 Stars. Recently booked a ticket through evaair.com and had a very disappointing customer experience; booked a ticket last night at 10pm; accidentally hit the wrong date - called into customer care during operating hours firstly in Thailand (flight from BKK to LHR) to change to the correct date and have to pay an additional 5,000 baht penalty for changing the date on a flight literally booked moments before (the flight is more expensive, and that's OK). Called Taipei as well to see if they would wave it; same result, can't change the penalty cost for changing the flight even if there is a mistake in the initial booking. Had to call 3 different customer care lines in Taiwan - most of them not even connecting. It was cheaper to cancel the entire transaction (a penalty of 3,500 baht instead); but they also hold the money up to 2 months - insane. So I paid their penalty fee and call costs for a simple mistake prefaced by an online booking system that forward dated the months.

Impressive! I was in Business Class, 14 hours to Hong Kong......pleasurable flight with great service. Nice attentive cabin crew.

I took a flight from Indiana to New York JFK in order to take international flight from Eva Airways, but due to the connecting flight delay, and wasn't able to catch Eva flight. There was no one there at Eva ticket counter by the time when I got there but it was only afternoon. I waited at JFK for 11 hours and eventually there are couple reps from Eva showed up at ticket counter, since I was so exhausted for having myself got up to take early morning connecting flight, and just in order to catch up Eva flight, though there won't be any additional charge since it was considered reasonable due to my last flight delay, but according to what they told that there will be $103 to switching to next flight no matter what, and I took my efforts to explained to them about the reason, but they still insisted charging me for additional fee regarding this incident. So I decided to call Eva customer service to see if they can help with this issue, but I was so disappointed since the rep on the phone declined to help me no matter how hard I'd tried to explained to them my situation to see if there will be a one-time courtesy wavier about this incident, but the outcome was even worse, the rep raised her voice and was being very rude, declined to help me again, and I was despaired with frustration for my first time taking international flight via Eva Airways. I would never anyone to take any international flight via Eva Airways.

we have a 3 hrs layover to taipei going to philippines. Both my parents are in wheelchair , while they are push to c3 gate they lost track of each other. my mom was brought to c3 gate boarding area 3rd floor and my dad was brought to c3 gate 2nd floor with the regular waiting area passengers with us. instead of bringing him to c3 waiting area with the other wheelchair bound passengers , 15 minutes past we started worrying about the whereabouts of my mother . i started looking for her in all gates from c1-c10, sweating profusely worrying about her medical condition shes diabetic . i went to every customer service desk to ask help in finding my mother. but to no avail i decided to go down near the transfer area desk, they accompany me checking each gates once again. during the ordeal of looking and worrying this airline people just give me blank reaction no helping words or encouragement. till i found my mom who all this is at the gate c3 boarding area. eva air wheelchair personnel has no strict rule or protocol to follow where to bring their wheelchair passengers. I want to file a formal complain just don't know where.help,

I purchased a round trip ticket from Toronto, Canada to Manila, Philippines. It was my first time with Eva Air and I was expecting something similar or better than the airline that I am used to which is Korean Air. To my dismay, starting in Pearson International Airport, the ground crew who assisted me for my check in was not friendly at all. No good evening or hello and doesnt even smile. They were so strict with the weight of my luggage that I paid extra for it which is I understand but when they also weight my purse and put a tagged on it, it was ridiculous. Korean Air dont do that. So meaning, while waiting for your flight and walk around, you have your purse tagged with their airline name. Flight time--- Cabin crews were not friendly as expected. One of the crews assisted a passenger next to me for her seatbelt and the crew just lean infront of me without saying 'EXCUSE ME'. I just let it passed. When we almost fly, they did their final check for the luggage in the overhead bins and since it was a bit higher, the stewardess has to step on the side of my seat without saying 'EXCUSE ME' again. Food was horrible and the only snack available is a sandwich.

I'm a 6 ft,4 inches, and even I sit in Business and First Class but still not enough leg room, I travel other Airlines (such as Turkish and Emirates Airline) as well and the other ones they have their own chef, and why for Business and First Class you don't have free WiFi?