EVA Air review by Donny

We've flown EVA for many years. Every year I'm unable to logon. I copy/paste my logon details every year and they never work. EVA has the worst IT department. Customer service is unavailable to fix it. EVA should be ashamed. Read reviews for the EVA's phone app. Awful! I tried to logon this year & got a message that 2 accounts use my same info. The same logon info worked last year. I never created a new account. They blocked me from trying to fix the issue online and require me to contact customer service. But customer service closes at 5:30 PM. I called the desk at my local international airport. They told me to call Reservations - which was closed. There's no way an international airline should be unable to fix their own IT deficiency for their customer at any hour of the day or night. I just wanted to confirm my flight and check-in online as they encourage. They now charge $80 for my wife to sit with me. The short leg is a $20 rip off too. We used to select our seats when we bought our tickets every year. EVA Air should be embarrassed.