First the flight attendant was extremely rude. I asked for the Asian meal, she said she ran out in her cart and if I don't choose the Western mean, she would need to go all the way to get it. I politely said I'd appreciate it. She rolled her eyes, finally got the meal, and dropped it on my table with an attitude. My wife and I looked at her in shock, speechless. She just walked away. Then, one of our bags got damaged by EVA. We went back-and-forth with EVA bag damage claim, got nickel and dimed, finally received only half the value ($100) of the bag. When our bag got damaged by United Airlines, they replaced it with one of same value and size. We will never use EVA again, and would not recommend EVA to anyone. There are better choices out there with cheaper airfare and better service.

Sadly, like many other passengers I have been trying to get in touch with Eva Customer Service to modify my ticket without success (literally, dozens of calls during their posted hours of operations that are answered with a recording telling me to call back). I would expect to be able to do this on their website, but apparently since my ticket involves multi-city (rather than round-trip), the change requires to be done via Customer non-service. This is very sad as I've flown Eva from SFO to southeast Asia often for about 15 years and have generally enjoyed the comfort and level on onboard service. However, this issue has so turned me off from Eva that I probably will look to Singapore Air or another carrier for future travel - even recognizing using Singapore will add to my time in the air.

I have sent at least 5 e-mails asking for my refund which was due 3 months ago and nobody is bothered to even reply. I will be posting this on all medias as well as reporting this to Resolver and Scamadvisers. I did not cancel the flight! EVA cancelled it and I would greatly appreciate my refund as it is way overdue. Below was your message to me .... Dear LAROCQUE ANNABEL MS： RECEIPT FOR APPLICATION OF REFUND SERIES NO.： E20200415YVR0008 APPLICATION DATE： 2020/04/15 AM 04:36:36 PASSENGER NAME： LAROCQUE ANNABEL MS APPLICANT AND CONTACT： LAROCQUE ANNABEL MS DEPARTURE PHONE：66819054233 OFFICE PHONE： MOBILPHONE PHONE： FAX NO.： DESTINATION PHONE： TICKET NO.： 6954561971114 UNUSED PORTION： TPE-CNX THE REFUND AMOUNT IF ANY WILL BE CREDITED INTO YOUR CREDIT CARD ACCOUNT AS BELOW： VISA Card ************7013 / 0323 CARD HOLDER： PAY DATE： 2 MONTHS LATER OTHERS： APPLICATION NO.： HANDLED BY： SYSTEM ****************************************************************************************** CONTACT US SENDING TIME： 2020/04/15 04:40:04