EVA Air review by Nathan

Customer Service: 0 out of 5 Stars. Recently booked a ticket through evaair.com and had a very disappointing customer experience; booked a ticket last night at 10pm; accidentally hit the wrong date - called into customer care during operating hours firstly in Thailand (flight from BKK to LHR) to change to the correct date and have to pay an additional 5,000 baht penalty for changing the date on a flight literally booked moments before (the flight is more expensive, and that's OK). Called Taipei as well to see if they would wave it; same result, can't change the penalty cost for changing the flight even if there is a mistake in the initial booking. Had to call 3 different customer care lines in Taiwan - most of them not even connecting. It was cheaper to cancel the entire transaction (a penalty of 3,500 baht instead); but they also hold the money up to 2 months - insane. So I paid their penalty fee and call costs for a simple mistake prefaced by an online booking system that forward dated the months.