Passenger Review

SATENA review by Avner 2015-10-02

3 / 10

01 October, 2015 by ar

Economy Class

Worst expirance ever. Our 7:00 am flight from medllin to Bahio Solano was canceled so we had to wait 6 hrs in the airport till the staff mange to book for us a new flight. On our way back the pilot went to us after we check in our lagguage and told us that he alerdy worked 12 hrs so we will have to wait for tommorow to fly back to medllin. Becouse of that we lost our flight to Bogota-Letisia that we booked to the folowing day... When we ask Satena in Medllin to give us a new ticket to Bogota - letisia they kept us waiting 5 hrs with different excuses. In the end we gave up. We will never fly again with Satena!!! There are atleat 5 other companys in Colombia that do local flight... Fly with other company!

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SATENA

SATENA

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline