Worst experience ever, Not good costumer service.

Full review is available in this video: https://youtu.be/6cxe23x1rjE. I decided to fly from Medellin's Enrique Olaya Airport as I can save some time and few pesos as it was located inside the Medellin city compared to the Jose Maria Cordova INTL airport which is located far from Medellin city. Only Satena airlines offer flights between EOH and BOG route. Heard that this airline has frequent cancellations and delays. Check in was smooth but as per reviews my flight which has actual departure on a 12.32pm was also cancelled and I was later accommodated on 3.00pm flight, so my purpose of saving time in the commute to airport was ruined. My flight was operated with an ATR42 aircraft, it was very old and the aircraft's cabin was dirty. However if there was no cancellations, I would definitely fly with them again.

I don't recommend using this airline. We had to be at midday in Providencia Island and Satena cancelled our flight. They did not gave us any option to be on time for an event that we have. We are 5 people. This was a connecting flight and we had other flights paid, hotels booked and an event organised.

Every year I travel from Bogota to Puerto Carreno and this airline is safe and secure. Crew is friendly and pilots are good. This flight is one of the longest within Colombia, but like I said, good to travel it with Satena. Ground staff in Bogota are always willing to help with oversize luggage (fishing rods, thermos, etc)

Worst expirance ever. Our 7:00 am flight from medllin to Bahio Solano was canceled so we had to wait 6 hrs in the airport till the staff mange to book for us a new flight. On our way back the pilot went to us after we check in our lagguage and told us that he alerdy worked 12 hrs so we will have to wait for tommorow to fly back to medllin. Becouse of that we lost our flight to Bogota-Letisia that we booked to the folowing day... When we ask Satena in Medllin to give us a new ticket to Bogota - letisia they kept us waiting 5 hrs with different excuses. In the end we gave up. We will never fly again with Satena!!! There are atleat 5 other companys in Colombia that do local flight... Fly with other company!