Jetstar Asia review by Sixto Jr

I booked a flight from Singapore to Jakarta on August 11, 2023, scheduled for 7:50 hours. Not only was the flight delayed by 8 hours, but the watch manager also displayed a level of utter rudeness and incompetence in handling customer requests. To begin with, received an email regarding the delay at 4:45 AM, when I was at the airport, was more than frustrating. Obviously Jetstar has known about this delay for a long time, but they have chosen to notify passengers at the last possible time. Their level of neglect and disregard for the time and inconvenience of their customers is completely unacceptable. As the delay dragged on for a grueling eight hours, the complete lack of support and information from Jetstar staff became increasingly apparent. To make matters worse, the on duty manager was extremely rude and dismissive, responding to our requests with a cold "no" to every question posed. Furthermore, the lack of any form of compensation or apology for the significant inconvenience caused by the eight-hour delay only added to the frustration and disappointment. Jetstar does not appear to be concerned about the impact of delays on customers' plans, schedules and overall travel experience.