The hard service is fine. The airline sucks, overbooked flights. No online check in so you can't get to the gate without being bumped. No attempt to find volunteers. No cares given for connecting flights. Back office leaves it to poor front line counter staff. Knowing in advance they could have warned confirmed ticketed passengers to make other arrangements in advance. Overbooked, denied service and the only compensation is a voucher. The Australian govt has know interest in holding them to account like the EU or US as they've been on the Qantas gravy train quaffing champagne in the chairman's lounge. You can knock the competition but at least you'll reach your destination. A low cost flight that is cancelled is not value when you don't reach your connections and destination they can shove their vouchers where the sun doesn't shine.

I flew with Jetstar Airlines on 5 February 2024 from Singapore to Manila on flight Flight 3K765. I thought I would assist the airline by offering to allow my hand luggage to be taken into the cargo hold, following a request being made by the airline. Following disembarkation, I discovered some days later that my laptop had been damaged by the airline and I sent photographic evidence of the smashed screen. I contacted the airline and asked for compensation as the damage was caused by their negligence. However, they refused to accept liability and would not offer any compensation. Notwithstanding the above, one member of staff was extremely rude and unprofessional.

I booked a flight from Singapore to Jakarta on August 11, 2023, scheduled for 7:50 hours. Not only was the flight delayed by 8 hours, but the watch manager also displayed a level of utter rudeness and incompetence in handling customer requests. To begin with, received an email regarding the delay at 4:45 AM, when I was at the airport, was more than frustrating. Obviously Jetstar has known about this delay for a long time, but they have chosen to notify passengers at the last possible time. Their level of neglect and disregard for the time and inconvenience of their customers is completely unacceptable. As the delay dragged on for a grueling eight hours, the complete lack of support and information from Jetstar staff became increasingly apparent. To make matters worse, the on duty manager was extremely rude and dismissive, responding to our requests with a cold "no" to every question posed. Furthermore, the lack of any form of compensation or apology for the significant inconvenience caused by the eight-hour delay only added to the frustration and disappointment. Jetstar does not appear to be concerned about the impact of delays on customers' plans, schedules and overall travel experience.

Jetstar originally changed our flight from Ho Chi Minh to Syd, now we are being sent to Melbourne. Following that Jetstar debacle, through our own means we found out they have now delayed our flight 10.30pm until 3.00am. In following this further we now find out that we are further delayed until 5.00am. Jetstar have made no attempt to contact us at all, but every airline "flight site" knows about our miserable Jetstar treatment and the delays we are being forced to endure. We are miserable at the thought of 10 Jetstar hours in Ho Chi Minh airport.

Ho Chi Minh City - Singapore. This is the first time ive used a low cost carrier on an international flight. Over all it was very good. I would fly they again,no problems.

I flew on Jetstar Asia flight 722 from Osaka to Singapore via Taipei on April 28th 2018. Aircraft was a 6 years old Airbus A320-232 (reg: 9V-JSM). Me and my wife bought the extra leg room seats on the website cause we were scared we were not gonna be comfortable on such a small plane for such a "long" flight.. We were seated on the emergency exit row (13). Flight attendant fully explained the safety procedures related to the seat. The seat was comfortabale and wide enough for a big person (as I am). Leg room was more than enough and it seemed decent even in the seats that didn't have extra space (but I have not tried so I can't say for sure). The flight was on time and smooth. The layover in Taipei is annoying cause passangeres continuing to Singapore have to get off the plane, get a "re-boarding card", go through security and go back to the gate for boarding. It seems a little odd. This is my only negative comment on the flight. On a good note, this means the plane gets cleaned, which is always a nice thing. Having flown numerous times on low-cost carriers in Europe such as Ryanair and Easyjet, I have to say that my experience withJetstar Asia was positive. There's no (free) food or entertainment as this is a low cost. Know this and be prepared: bring magazines, books and snacks and you'll be more than fine.

What a nightmare with Jetstar's experience flying back from Ho Chi Minh,Vietnam to Singapore on 19th Feb 2017. We were taking 3K556 etd 0855hr and eta Singapore 1200hr, unfortunately, due to some technical problem the aircraft was delayed for almost 11 hours and we missed our connecting flight Airasia AK712 etd 1455hr from Singapore To Kuala lumpur/Malaysia. While waited the whole day long inside the airport, no refreshments nor any customer service personnel approach us for any helps or to update the outcome of the delayed. On our arrival in Singapore, promptly rushed to the customer service counter of Jetstar for helps and arrangement, And it was totally turn off and rejected by the Duty manager Ms Jie Ying with her crew members," No other airlines can be entertained except Jetstar"! regardless of the delayed being caused by them! No compensation at all. without any alternative. we purchased 2 fresh tickets from them to fly home the next day 20th Feb by their airline 3K685 at 1255hr. Such an airline company! How do I introduce to any friends or company to patronize in the future!? Where are all the service recoveries? are they fit to compete with others? Choo Heng Keow

I will not fly Jetstar again. Our flight was cancelled from Singapore to Melbourne and we were told there was not an available flight until three days later. After much argument we were given a flight to Bali and then from Bali to Melbourne after a five hour wait at Bali airport. We were not provided with refreshments from Singapore to Bali even though our original flight included meals. Our flight from Bali to Melbourne was delayed twice so we spent nine hours in Bali airport, arriving in Melbourne about 3.15 am when there were no available trains from Southern Cross station. Our day had lasted 22 hours. Other family members have been mucked around in the past. This was the last straw.

My first flight with Jetstar Asia. Read the reviews here gave me anxiety, but turned out I'm glad I decided to fly with Jetstar Asia from CGK-SIN and vice versa. I loved that I can book and check-in online and used the self printing machine for my baggage tags and do my own baggage check-in (I'm that kind of person). Also I'm traveling with kids and we were boarded first before anyone else which really a bless when you traveling with small children. No entertainment obviously because It's a LCC but they understood airplane mode devices. I have flown LCC before that gave me no understanding whatsoever for my airplane mode devices. Did not purchase the select seat and meal options but our family of five seated together. We purchased the food on board and have no complaint. No delay and boarding is fine. Stewards and stewardess all smile, relax and friendly. Comfortable takeoff and landing and when there's some turbulence seems like they raised the altitude so flight is smooth and enjoyable.

A less than average experience on a PER to DPS flight. Long unexplained delay before takeoff, not received the pre booked and paid seat and part of the crew was really stressed even it was the first flight for the day