Jetstar Asia review by Claudia

I flew with Jetstar Airlines on 5 February 2024 from Singapore to Manila on flight Flight 3K765. I thought I would assist the airline by offering to allow my hand luggage to be taken into the cargo hold, following a request being made by the airline. Following disembarkation, I discovered some days later that my laptop had been damaged by the airline and I sent photographic evidence of the smashed screen. I contacted the airline and asked for compensation as the damage was caused by their negligence. However, they refused to accept liability and would not offer any compensation. Notwithstanding the above, one member of staff was extremely rude and unprofessional.