Abhorrent customer service. Delayed out of Knoxville for no apparent reason. Watched in Charlotte airport for 15 minutes before gangway detached from airplane that was supposed to go to Pitt. Forced to stay in Charlotte but no compensation made for hotel or transportation citing “policy”. Rude, uncaring customer assistance. Manager not empowered to address anything and was uncaring and obstinate. Similar experience same evening for my wife but she was flying Delta - they took care of their customer. Simply put DON’T FLY AMERICAN!
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
Meals and Beverages
Recommend Airline