There are no stars listed since the flight was cancelled, this is about the worst customer service I have ever seen. Impossible to speak with a human being. After finally getting a refund started and a case number I have been waiting for exactly 142 days now for a refund on a flight THEY cancelled. When I try and contact them about my case I simply get a response that it is being processed. If you don't like money book flight with Air Asia.
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AirAsia Indonesia
Overall Value for Money
n/a
Seat and Cabin Space
n/a
Customer Service
n/a
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline