There is a high probability you buy a non stop flight and you end up being forced to change to a long stopover instead. Avoid and use Batik/other instead, if possible

There are no stars listed since the flight was cancelled, this is about the worst customer service I have ever seen. Impossible to speak with a human being. After finally getting a refund started and a case number I have been waiting for exactly 142 days now for a refund on a flight THEY cancelled. When I try and contact them about my case I simply get a response that it is being processed. If you don't like money book flight with Air Asia.

I'm gonna write the review in a budget airline-perspective. Flying from DMK to CGK, at 5pm Take-off: smoothly and the pilots able to maneuver dark clouds during climb with minimum turbulence Food: Chicken Teriyaki with rice, rice and chicken were not dry. Well seasoned even though the carrot and mushroom were bland. Landing: smooth landing. No delays in take-off and landing. Landed 30mins ahead of schedule

Enjoyable flights from Jakarta to Bangkok at low cost from Air Asia, the cabin crew is very friendly, the seats are comfortable even though there is no entertainment on board, but our fly delayed for more than 3 hours wich actualy have to flight at 1 pm to 4 pm. And the ground staff at Don mueang airport are little bit careless, bcoz my ticket doesnt have a gate number on it, and the staff write it manualy with a ballpoint, and she write a wrong number of gate on my ticket, i just going in and asking to the air asia staf at the gate but she is just asking the gate number on my ticket (wich is wrong from th begining) and asking us to go to the gate shown on the ticket, so i was waiting in the wrong gate for several time until the next flight shown on the monitor wich is not my flight, and listening to the annoucement from the other gate for my flight and just running bcoz i can missed it.

Our return flight from Lombok to Kuala Lumpur was delayed on 21/4/2017. Which also affected our connecting flight from K.L to Goldcoast-Australia. Thankfully, the staff member by the name of Ni Luh Seri Mertassih at the Air Asia Customer Service counter - Lombok Airport was approachable and helpful did all necessary arrangements for us to be on board the last flight leaving at 11.55pm from K.L to GC. We were very appreciative of her assistance and pleasant mannerism at time of urgency to connect a flight for us without hesitation. She did her best and was polite. We like to sincerely thank her for such excellent job. She is a great asset to the company. Thank you Seri - From : J & P Burgess Note: Perhaps, Air Asia Indonesia can schedule their flights to leave on time could be an improvement to avoid passengers missing their connecting flights.

Booked CTU-KUL-DPS, arrived early in Chengdu and could check bag through to Bali, but unable to print boarding passes or check us in for second leg. 5+ hour layover so straight to transfer desk in KL who then gave us three seats each several rows apart. Ordinarily not a problem except one of our party was only 2 years old. Told there was nothing they could do as had not paid extra for assigned seating but could ask again at the gate. Did so as soon as gate opened but told was within policy, there was nothing they could do and should ask on board. On board told that we'd have to sit separately, including our 2 year who would be 5 rows away from nearest parent. Eventually agreed we could ask to swap with other passengers, but couldn't wait at front of plane or on bridge until other passengers had boarded as this would delay boarding and would have to wait until everyone had seated and could then swap if time allowed before takeoff. Hardly an option trying to get a 2 year old to sit on his own in a strange environment among strangers and out of sight of his parents so picked two random seats together and explained to original occupants who took pity on us. Will not fly Air Asia again.

I have travelled with Air Asia many times and normally i am quite pleased with the service. However, i booked my parents a Premium Flex flight from Darwin to Denpasar for Sunday September 11, 2016 with consideration of my mum is in wheelchair and i was hoping with choosing premium flex it will make their trip much more easier. Unfortunately they had unpleasant experience. This has been very very dissapointing for me, and I really want to know what your respond is. As mentioned in premium flex benefit is to have express baggage/ priority baggage collection at check out, this did not happen. And my elderly parents both in the 70s was left standing and waiting to collect their own luggage with no assistant from any Airasia staff. I paid an extra $36 per fare for this service and it did not happen. I further attempted to book red carpet so they will have assistant to and off the plane but the Airasia website was not clear and i cannot see the function. Further to this i am very dissatisfied with the service as I paid for the service that I did not receive. Due to this i will probably never fly with airasia again and i will not recommend premium flex to anyone booking a flight!!

Very friendly crew, comfortable seats, decent service for a budget carrier, good food selection. I always fly with a book so the lack of screen entertainment is not an issue for me.

Dear Air Asia, Here, I would like to post a complain on how terrible your service was. We bought some promotional tickets to fly from Kuala Lumpur to Surabaya (return) from last year. During that period, we have got at least 4 emails from Air Asia telling us that our flight were re-scheduled, both for KL-SUB and SUB-KL. To make things worse, on the day when we were supposed to fly from KL-SUB, the flight was again rescheduled from 19:20 to 21:25 without further notice. It's terribly troublesome as some of us have reached the airport with schedule to accommodate the flight on 19:20. This caused us to wait hours before we were able to fly. Its, honestly, a waste of time and energy. We could have used our time to do something more useful instead of waiting in the airport. Not enough to make our flight miserable, again Air Asia sent us emails telling that our flight number has changed from QZ to XT. Yes, the time was the same, but the fact that the flight number was changed was quite confusing to us at first since we kept on updating our flight details in our own note that we have prepared quite a long time to plan for this trip.

I purchased a flight for 3 passengers from Denpasar to Perth back in June/July 2015. But due to the volcanic ash my flight to Denpasar a week earlier was cancelled and I was unable to get to Denpasar for my Holiday. I called Air Asia Indonesia a week before my flight and told them of the situation and informed them I would not be able to take the flight from Denpasar to Perth and I requested a refund. They asked me to lodge a reimbursement request online. A week later the refused to refund my money. My girl friend caught the flight we were booked on and Air Asia resold my seats to other passengers and still refused to repay me. I'm disappointed with Air Asia Indonesia. EDITORS COMMENT: That's pretty poor of them... you're definitely entitled to get your taxes reimbursed so follow that up - it wont be much but it's something.