AirAsia Indonesia review by Peter 2017-04-25

Our return flight from Lombok to Kuala Lumpur was delayed on 21/4/2017. Which also affected our connecting flight from K.L to Goldcoast-Australia. Thankfully, the staff member by the name of Ni Luh Seri Mertassih at the Air Asia Customer Service counter - Lombok Airport was approachable and helpful did all necessary arrangements for us to be on board the last flight leaving at 11.55pm from K.L to GC. We were very appreciative of her assistance and pleasant mannerism at time of urgency to connect a flight for us without hesitation. She did her best and was polite. We like to sincerely thank her for such excellent job. She is a great asset to the company. Thank you Seri - From : J & P Burgess Note: Perhaps, Air Asia Indonesia can schedule their flights to leave on time could be an improvement to avoid passengers missing their connecting flights.