AirAsia Indonesia review by Handra 2016-04-07

Dear Air Asia, Here, I would like to post a complain on how terrible your service was. We bought some promotional tickets to fly from Kuala Lumpur to Surabaya (return) from last year. During that period, we have got at least 4 emails from Air Asia telling us that our flight were re-scheduled, both for KL-SUB and SUB-KL. To make things worse, on the day when we were supposed to fly from KL-SUB, the flight was again rescheduled from 19:20 to 21:25 without further notice. It's terribly troublesome as some of us have reached the airport with schedule to accommodate the flight on 19:20. This caused us to wait hours before we were able to fly. Its, honestly, a waste of time and energy. We could have used our time to do something more useful instead of waiting in the airport. Not enough to make our flight miserable, again Air Asia sent us emails telling that our flight number has changed from QZ to XT. Yes, the time was the same, but the fact that the flight number was changed was quite confusing to us at first since we kept on updating our flight details in our own note that we have prepared quite a long time to plan for this trip.