American Airlines review by Victor

went to BWI airport to go to Miami at 4 am to leave at 5 am on a first class flight, a rep initially directed us to Economy then redirected us to Prestige counter to send the check-in luggage, the guy at the counter was so slow, tying with two fingers taking 10 minutes, by the he said it was too late to send the checked luggage for the flight, so evil, he would not allow us to fly, so my wife had to stay behind to send the luggage on the next flight 7 hours later robbing our vacation for one full day. He also charged $75 for change fee!! I couldn't believe Miami airport, one of the largest hub for American, had no customer service rep at the airport, so I filed an online complaints, their response was so inadequate, I asked them to have a manager respond then another rep responded with same inadequate response, I can see, American Airlines has the worst response to customer's complaints, they don't care at all.