Vietnam Airlines review by JQ

The worse airline by far that we have flown with. They sent us a change of flight time TWO DAYS before departure (Singapore - Frankfurt) by 2.5 hours earlier! We do not live in Singapore therefore we naturally had pre-booked weeks before a different flight into Singapore, arriving at approx. 3 hours before our original connecting flight with Vietnam Airlines. The gap then didn't allow for 2.5 hours of flight change time. Trying to contact VA by phone is a futile effort. Their automated phone system goes in a loop in Vietnamese. I then called up Singapore airport and asked to be transferred to Vietnam Airlines check in counter - Still didn't get a hold of anyone. Singapore then suggested I contact them via FB chat. If I can gouge my eyes out it would have been less painful... They kept insisting that the flight time didn't change even after I sent them screen shots after screen shots of email confirmation notification of change time. After 2.5/3 hours, they admit they did change the time. And the answer for that was - we are sorry for the inconvenience. No offer to cover the cost of our new flight. Unbelievable!