I'll try to keep it brief due to word limit. Horrible staff at all counters (home country and during transit in vietnam). Cited my first and last name werent enough on the ticket and when I asked for assistance at the very start to amend it because my passport was there for them to access and verify, was told that the main vietnam office has to handle it. I said alright, and when I reached the layover in vietnam, staff said the staff at Singapore(home country) should have handled it, and refused to help. Instead made me sign a waiver that if the destination country did not accept me I would be responsible for all charges of me being deported home. No compassion or care at all from the staff. Japan let me in without a hitch. Vietnam made not having my middle and chinese names such a huge deal it was SO stressful. Also luggage was beat up when received.

Great staff, great food but who designed the Business Class seat? It's bizarre - I'm 6ft (183cm) and the end of the tunnel where your feet go arrive into a point squashing your feet together? Most business class footwells are square (naturally). Anyone taller would struggle to sleep. This was either a space grabbing move by VA or designed by someone around 5ft tall. As a result I wont be booking them again.

Vietnam Airlines flight booked for 24 June 2020 was twice changed by airline, including changing the date, and then completely cancelled. Vietnam Airlines initially offered about half of fee paid. I reluctantly accepted this offer, but now the airline just refuses to respond to emails asking for an update. Relatively small amount of money involved, but it is the principle. I cannot recommend Vietnam Airlines based upon this service.

Unfortunately having a terrible experience with this airline. I work in the travel industry in Australia and the communication with the staff has been awful. Slow to respond (if ever) and avoiding the refund of my tickets. The issue has been ongoing for 5 months now, before the Corona Virus was even a major issue. I booked online which in their policies, says you can get a refund. I normally am super positive and like to support the travel industry in as many ways possible, however my experience here has been nothing but terrible. The airline still holds $2600 of my money after acknowledging they would refund me. They are just delaying the process. Will not be recommending Vietnam Airlines to any of my clients travelling to Asia. They may have got $2600 out of me but they will lose so much more business moving forward due to the way they are handling their clients in times of crises. I was sympathetic and very patient with them, but now when I require a little bit back from them, even just an email of communication, it is ignored. Poor form VN.

I had a very bad experience with Vietnam airlines. First of all, they don't provide baggage transfer if you are traveling joint fly. In my case it was Phu Quock - Ho Chi Minh - Singapore. Second and most important if you are traveling with somebody you can't join your baggage limits. I have travelled with my wife from ho chi minh to Singapore, so we had 20+20kg baggage limit. Our baggage was 30 kg in one bag and they force us to split our one bag to two bags which weight don't exceed 20kg. The funny thing is that for the same day flight from Phu Quock to ho chi min they allowed to join our limits and we had no problem.

I experienced despicable and demeaning behaviour on NYE at the Hoh Chih Minh airport. Your attendance staff for the flight to Siem Reap were rude, racist and disrespectful to me and my family. Your customer service is poor and you show no concern and any help. All your staff did was spread lies and misinformation pass on the responsibility to the higher ups and smile. If it wasn’t for the support of other people flying with me I wouldn’t have flown and gotten to my destination. This behaviour was applied to other people flying as well and it was overall a demeaning experience for everyone on the flight. Shame on Vietnam airlines staff and the whole organisation for your behaviour during this whole traumatic experience on NYE. Instead of convincing people to sign up for lotus smiles how about you focus on customer service and do the basics stuff.if#poorcustomerservice #rude #airlinefromhell #

The worse airline by far that we have flown with. They sent us a change of flight time TWO DAYS before departure (Singapore - Frankfurt) by 2.5 hours earlier! We do not live in Singapore therefore we naturally had pre-booked weeks before a different flight into Singapore, arriving at approx. 3 hours before our original connecting flight with Vietnam Airlines. The gap then didn't allow for 2.5 hours of flight change time. Trying to contact VA by phone is a futile effort. Their automated phone system goes in a loop in Vietnamese. I then called up Singapore airport and asked to be transferred to Vietnam Airlines check in counter - Still didn't get a hold of anyone. Singapore then suggested I contact them via FB chat. If I can gouge my eyes out it would have been less painful... They kept insisting that the flight time didn't change even after I sent them screen shots after screen shots of email confirmation notification of change time. After 2.5/3 hours, they admit they did change the time. And the answer for that was - we are sorry for the inconvenience. No offer to cover the cost of our new flight. Unbelievable!

Ho Chi Minh City To Hanoi, to be honest I wasnt sure what to expect. To my surprised, I was impressed by the overall service of the flight.

Vietnam Airlines charged my partner and I am extra £420 in “rerouting” fees to get back home because instead of taking the Saigon to Hanoi flight we had booked, we each bought 2 extra flights with Vietnam Airlines to stop in Da Nang. We feel ripped off from the expensive fees. There was no real explanation for the fee except pay it or don’t fly home. They haven’t responded to our emails since.

International flights are considerably better than Domestic.. Schedules still erratic and subject cancellation at very short notice.. Crew not overly attentive.