Vietnam Airlines charged my partner and I am extra £420 in “rerouting” fees to get back home because instead of taking the Saigon to Hanoi flight we had booked, we each bought 2 extra flights with Vietnam Airlines to stop in Da Nang. We feel ripped off from the expensive fees. There was no real explanation for the fee except pay it or don’t fly home. They haven’t responded to our emails since.
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Vietnam Airlines
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
1
In Flight Entertainment
3
Baggage Handling
3
Check-in Process
1
Meals and Beverages
4
Recommend Airline