Southwest Airlines review by John

I understand hiring diversity but the key employees need to have a better attitude. Started with the SMart Mouth Denise in Chicago at the self baggage check in threatening us that she will make sure we miss our flight because she has a chip on her shoulder and a 11yr old is having issues with the self bagging sticker.. what and A-hole she was. Then the wifi on the plane to LAS was out on the plane. Then the flight home Traveling home with the kids we had turbulence so we didn't have the normal time to prepare to land the FA goes lets hurry up move chair up and slide your bag under seat further. I said I have to kids and I can only do so many commands at once and the Ass FA said Im just gonna stand here cause this is my job .. I said Good glad to see you doing your job. I saw all the other FA's working and only seen you at the end. I worked at Midway Airlines for 10 years. Southwest is going down hill now that Herb has passed. Attitudes need adjusted.