Flight delayed. Southwest rescheduled connecting flight even though we made the connection in time, so they would not allow us onboard purchased flight. We waited 8 hours for our connecting flight, arriving at 2am. Southwest sent our luggage to a different city, so we had to stay and claim lost luggage. Then the refused to deliver our lost luggage the next day. We had to drive 2 hours to get the luggage.

I have had so many bad experiences with other airlines. Southwest is family and military-friendly. Their baggage policy is unmatched. Their pilots always come out and say hello to my kids while we are boarding and/or getting off the plane. The free movies and shows have saved me on long flights with 4 kids. Check-in is so easy. Everyone I have come in contact with who works there has been so kind and helpful. I had to contact customer service twice and they were so helpful and fixed my situation right away. We will always fly Southwest whenever possible!

On our last trip with SW. our luggage arrived at our destination open and with half the items in the luggage missing. I have submitted a claim but no resolution yet. On our way back home our luggage was damaged. They gave me a credit for another flight with this company. A week later my husband received an alert on his credit report of a collector negative charge from this agency. We have never received a bill, call nothing to indicate we are in debt. But our credit report reflects a collection. I would stay clear from this company. Only headaches to come with them.

Very worst I have ever been treated was on Southwest in BWI It was between flights, I needed a wheelchair It was not available we were late to the gate the agent was extremely rude. I was in loading bridge I made a comment to my husband “ why does she have to be so b———hy “ , she heard the comment and forbid me to fly on the flight. I do not feel that my comment would somehow put anyone in danger. The agent did not like my comment she decided to use her power to punish me. I will NEVER forget this as long as I live. This was caused by her using the power of the FAA giving airline employees the right to treat passengers any way they want. I try to avoid flying on them the employees have become increasingly rude on the ground. The flight attendants are not as bad but Southwest was always suppose to be the “fun airline”. This could not be further from the truth. It would be so nice to have a seat assignment.

I had a flight with Southwest Airlines and the customer service was the worst I’ve ever experience. I will definitely not be flying with that airline again and will be discourage everyone i know to not fly with that airline again.

Beware the Anytime fare that promises early bird check in but does not actually provide it. We talked to 3 customer service agents live, and spent an hour on the phone. They literally could not provide what was clearly advertised & sold to me. After the hour on the phone we were advised to pay the $50 upgrade fees and they gave us $100 vouchers for the trouble.

This once great airline has swiftly declined into mediocrity during the COVID crisis evidently. Great customer service and public relations is horrible. Wait times for phone calls are 60-90 minutes, the CSRs are rude and uncaring, and the early check in is a scam. I purchased an early check in, 36 hours rather than 24 hours, to ensure a better chance of a seat at the front of the plane. instead, you cannot verify it even occurred, and cannot see any validation until the 24 hour window. I am a long time and loyal flyer of Southwest, but no more!

Be careful when renting a car through Southwest. They offer special deals on rental cars but we found the cost to be more than if we had rented directly with Enterprise. We were charged $10.00 per day for the extra driver which when booked directly through Enterprise (as the wife) would have been no charge. So for seven days, that was an additional $70.00. Also, there was a large upcharge as we kept the car for additional days. The total bill came to over $1000.00 for 7 days! Not even a full size car. Definitely a special deal - but not for us.

My fiance and I got an offer to fly private to NYC but still needed our return flight back o Texas. So we "no-showed" because we only had an option to cancel both flights and not just the 1st flight. So they then cancelled our return flight as well and kept $1,200. They were then semi-rude on the phone. This policy is a joke and I have done this 2 other times for a past United flight and they did not do this. No wonder Southwest stock is half as much as United stock. Terrible & greedy company.

Used to be amazing! Now, why even bother??? Used to be cheaper than the rest, especially with bags. Now, you can buy much more affordable tickets, add the price of checked bags and still be less than southwest. We fly an average of 5 times a year (always on southwest) and this is our 4th time this year being ridiculously delayed. If it’s possible to even catch our connection, we will be running. And stressed to the max. To be even more annoying, every flight we’ve done this year, we’ve seen blokes holding seats for their family they were too cheap to buy preboard tickets for. Why is this allowed? They also let people with their grown ass kids get on with the kids under 6. You charge people extra then don’t even stick to your own rules! And the worst, we chose this flight to spend the least amount of time in the airport possible, now we’re just sitting sitting sitting... FOR FIVE HOURS.