Passenger Review
JetBlue Airways review by ANNA
0 / 10
13 October, 2021 by ANNA TOPOLANSKI
I was flying on October 8th departing at 11:59pm from LAX to EWR (flight 1574). I have a registered service dog which I was traveling with. Upon entry and peacefully taking my seat, I was asked to put him in his carrier, which is not required for a service dog but I complied. I gave my dog a relaxing dog treat as recommended by the vet and he pulled out of his bag for a second which is how I feed him. They then rudely told me I was being uncompliant and they pushed and manhandled me off the plane in front of the entire plane and sent me back to the gate. When I arrived at the gate they discovered that I was indeed telling the truth and I was allowed back. The flight got delayed by 30 minutes. This was a very traumatic experience and I was incredibly embarrassed. I am considering pursuing legal action.
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JetBlue Airways
Overall Value for Money
n/a
Seat and Cabin Space
n/a
Customer Service
n/a
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline