12 hours of waiting had to come back home because I was not going to get to my appointment on time and there were people in the customer service line that were not going to the same destination but with the same problem delayed flights. Worst airline ever

The airline canceled my outbound flight less than 12 hours from takeoff. Their website wouldn't allow replacement booking within 12 hours except for seats costing 6 times the original price. No customer service was available either by phone or online. A truly mean spirited and callous treatment

Showed up for our travel on 1/3/23 on time. JetBlue had a system error and could not check us in. Missed our connection due to this and arrived home 8 hours later than the original travel schedule. Purchased seats in advance for specific seats we wanted during our flights and they ended up seating us wherever and only partially reimbursing my seat purchase. Damaged our surfboard, properly packaged (traveled with it many times before no problem) and denied our claim but offered a $200 travel credit which we will NOT be using and still have to now purchase a new board. Purchased food on the flight for $5 and was charged $9. After us reaching out to JetBlue regarding the delay customer service reimbursement, they only offered us (3 of us) a $300 travel credit, which we will definitely will not be using. In summary, you might save $100 or so on a cheaper fare with JetBlue but you will end up paying A LOT for your travel in delays, bad customer service and a LOT of invested patience and energy. Do NOT recommend JetBlue for your travels. Hope this is helpful.

I fly regularly from NYC JFK to Fort Myers, mostly on JetBlue. My last flight was yesterday from RSW to JFK. The fares have been great and I feel that even at twice the price you still get great value for your dollar. On this last roundtrip to RSW, the fare was so low I purchased the middle seat as an extra. Having the middle seat open is my "Poor Man's First Class." It truly is a wonderful feeling and takes away quite a bit of stress. But I have to say that the people I've talked to on the phone have been great as are the crews on the planes. I can honestly say I've never dealt with any employee that made me want to report their behavior. For the money paid and services rendered, I'll gladly stick with JetBlue.

I haven’t flown in many years this meant I had MANY questions. When I got thru to a JetBlue representative her name is ARIEL. I had so many questions and to my surprise she was PATIENT. KIND, THROUGH, & PLEASANTLY PROFESSIONAL SHE MADE ME FEEL COMFORTABLE & NOT JUDGED.. AND ANSWERED ALL MY QUESTIONS. I HUGE UP VERY SATISFIED…THEY SHOULD HAVE MORE WORKERS LIKE ARIEL.. I CAN TELL SHE LOVES HER JOB!!!⭐️⭐️⭐️

DO NOT FLY!!! Customer service is so bad. They do not care about passengers.

I was flying on October 8th departing at 11:59pm from LAX to EWR (flight 1574). I have a registered service dog which I was traveling with. Upon entry and peacefully taking my seat, I was asked to put him in his carrier, which is not required for a service dog but I complied. I gave my dog a relaxing dog treat as recommended by the vet and he pulled out of his bag for a second which is how I feed him. They then rudely told me I was being uncompliant and they pushed and manhandled me off the plane in front of the entire plane and sent me back to the gate. When I arrived at the gate they discovered that I was indeed telling the truth and I was allowed back. The flight got delayed by 30 minutes. This was a very traumatic experience and I was incredibly embarrassed. I am considering pursuing legal action.

Last week I returned from Cancun and chose to fly with JetBlue. While my girlfriend and I were boarding the plane, the employee told us we would have to check our carry on bags. We explained to her that we had already checked bags and these were our carry on/personal bags. She proceeded to tell us the plane was full and that we had to check our bags. Not to mention, our carry on bags were filled with souvenirs for our families specifically bc we know this airline likes to throw luggage like Olympic shot putters. Well anyways, we complied and took as much fragile stuff out of our bags and moved them to our personal bags. We checked our carry ons and boarded. When the flight landed we noticed multiple people removing 4-5 bags from the overhead compartments including other people’s compartments. But we had to check our bags?! Well, we get our luggage and what do we discover?? The items in our carry ons that we now had to check were BROKEN. Thank you JetBlue!

I liked jetBlue. It was a nice flight. The crew were nice and the food was good! Highly reccommend!

The flight was incredible. The seats were comfy and had loads of legroom ( I am 5'8) and the cabin crew smiled at everyone. Nothing ever seemed to bother them and we landed 20 minutes early. The flight service was impressive, as well.