JetBlue Airways review by Kathia

Showed up for our travel on 1/3/23 on time. JetBlue had a system error and could not check us in. Missed our connection due to this and arrived home 8 hours later than the original travel schedule. Purchased seats in advance for specific seats we wanted during our flights and they ended up seating us wherever and only partially reimbursing my seat purchase. Damaged our surfboard, properly packaged (traveled with it many times before no problem) and denied our claim but offered a $200 travel credit which we will NOT be using and still have to now purchase a new board. Purchased food on the flight for $5 and was charged $9. After us reaching out to JetBlue regarding the delay customer service reimbursement, they only offered us (3 of us) a $300 travel credit, which we will definitely will not be using. In summary, you might save $100 or so on a cheaper fare with JetBlue but you will end up paying A LOT for your travel in delays, bad customer service and a LOT of invested patience and energy. Do NOT recommend JetBlue for your travels. Hope this is helpful.