Passenger Review

JetBlue Airways review by Merv

4 / 10

24 July, 2021 by Merv Stimpleton

Economy

Last week I returned from Cancun and chose to fly with JetBlue. While my girlfriend and I were boarding the plane, the employee told us we would have to check our carry on bags. We explained to her that we had already checked bags and these were our carry on/personal bags. She proceeded to tell us the plane was full and that we had to check our bags. Not to mention, our carry on bags were filled with souvenirs for our families specifically bc we know this airline likes to throw luggage like Olympic shot putters. Well anyways, we complied and took as much fragile stuff out of our bags and moved them to our personal bags. We checked our carry ons and boarded. When the flight landed we noticed multiple people removing 4-5 bags from the overhead compartments including other people’s compartments. But we had to check our bags?! Well, we get our luggage and what do we discover?? The items in our carry ons that we now had to check were BROKEN. Thank you JetBlue!

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JetBlue Airways

JetBlue Airways

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

3

Baggage Handling

1

Check-in Process

1

Meals and Beverages

3

Recommend Airline