Passenger Review

Japan Airlines review by Wez 2017-05-25

6 / 10

24 May, 2017 by ar

Economy Class

My son and I took a roundtrip Kansai - Los Angeles route. The fair was reasonable. Ground staff was excellent. They were very detail, efficient, polite, and friendly. Unfortunately, not the same with the cabin crew. On the way to KIX, the stewardess in charged forgot or simply skipped me when serving desserts. On the trip back to LAX, they also forgot to serve me my meal too. My son got his though. I had to ask the steward that served my son for my meal. I am not sure I will fly with JAL in the future unless I have to.

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Japan Airlines

Japan Airlines

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline