How language and culture barriers can ruining an entire travel experiences. Got yelled at by flight attendants, because she can’t understand my question. Under appreciate economy class, Flight delayed, economy class was the only class not even offer water during the wait. Used to be my favorite airline, what’s going on?

Flew them First Class from Chicago to Tokyo using miles in November and it was an absolute pleasure. The First Suites/Cabin is now abit dated and needs a refresh but solid product still and excellent crew and catering! Can read a full review here: https://www.wanderupfront.com/japan-airlines-first-class-to-tokyo/

SYD-HND-SYD on 787-9 aircraft. Crew were very pleasant. Hard product is satisfactory but nothing overly special. Food & beverage again is satisfactory but much better out there. A good deal via f/flyer points. Wouldn’t pay full fare to fly them. HND-CTS-HND on 777 & A350. Crew again pleasant. First sector was an expected business class flat seat. The A350 business class coming back was more like premium economy (94 seats). Service was non-existent on either sector. Offered a cup of water/juice but nil food/snacks & nil alcohol.

Absolutely fantastic trip. The crew put every possible effort to welcome me onboard and to accomodate every possible desire from extra snacks to champagne. Selection of food, presentation and attention are at absolutely highest possible level. Special thanks to the team of Taguchi Yuko, Takemura Hinano Fai, Jarupoom Na, Oochi Sachiko for hosting me aboard and to making this flight as easy as a breeze. Thank you again

Just flew premium economy from London to Tokyo. Excellent value! You get priority checkin queue, lounge access, excellent baggage allowance and very good seat too.

HIGHLY RECOMMENDED! Their services, both on ground and in flight are very good. My flights were from LAX - NRT - MNL via JL0061 & JL0745 last 13/14 July. The crews helped me all the way and had me assisted on a wheelchair.

I booked a premium economy ticket with Japan Airlines from Paris to Sydney via Helsinki. I missed my connecting flight in Helsinki and was put on a Finnair flight in economy. I contacted Japan Airlines when I got back to complain about this and to ask for a refund for this part of my flight. Japan Airlines have told me it is not their problem and I have to contact Finnair. I also asked several questions in my letter - who decided I was being put on a Finnair flight, was Japan Airlines given the option of waiting for my flight, why wasn't I asked if I wanted to fly the next day on a Japan Airlines flight. None of these questions have been answered. They have shown zero care factor or empathy. AVOID JAPAN AIRLINES AT ALL COSTS!

Only good things!!!I was super impressed from the start watching the attendants go onto the plane and bowing 2 by 2 towards the passengers. The staff made my flight super comfortable. They could not be sweeter. I loved the hand written note in the bathroom saying it was their pleasure to serve, and if I needed anything, just ask. Great attitudes, cleanliness, food, comfort..the BEST! Highly recommend.

For years, I've been using JAL flying around the world getting extra passport pages all filling up. With all flights getting all the mileages into JAL, I recommend this airline as my best and main for my personal and business. Going in and out from BKK, DEL, HKG, HNL, JFK, LAX, MNL, ORD, SIN, SYD, and etc all flight were good or superb. The only thing I didn't like was the time it takes from point A to B, but I think everyone feels the same way regardless of the seat class. I usually take the premium economy to save money instead of using business where my company let's me do so, but the company lets you put it in your pocket which is a benefit and it all goes away to your kids. Going back, despite the class you're in, the entertainment, meal and even the smile is way better compared to other American airline companies. Though the flight cost is a bit higher than others, I can take that in exchange of the pleasurable flight time.

My son and I took a roundtrip Kansai - Los Angeles route. The fair was reasonable. Ground staff was excellent. They were very detail, efficient, polite, and friendly. Unfortunately, not the same with the cabin crew. On the way to KIX, the stewardess in charged forgot or simply skipped me when serving desserts. On the trip back to LAX, they also forgot to serve me my meal too. My son got his though. I had to ask the steward that served my son for my meal. I am not sure I will fly with JAL in the future unless I have to.