Passenger Review

Japan Airlines review by Sarah

2 / 10

02 February, 2020 by Sarah Barton

Premium Economy

I booked a premium economy ticket with Japan Airlines from Paris to Sydney via Helsinki. I missed my connecting flight in Helsinki and was put on a Finnair flight in economy. I contacted Japan Airlines when I got back to complain about this and to ask for a refund for this part of my flight. Japan Airlines have told me it is not their problem and I have to contact Finnair. I also asked several questions in my letter - who decided I was being put on a Finnair flight, was Japan Airlines given the option of waiting for my flight, why wasn't I asked if I wanted to fly the next day on a Japan Airlines flight. None of these questions have been answered. They have shown zero care factor or empathy. AVOID JAPAN AIRLINES AT ALL COSTS!

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Japan Airlines

Japan Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

1

Recommend Airline