Volotea review by Tugce

Physical Assault and Extortion by Volotea Airlines! I was physically assaulted by two employees of Volotea Airlines in Palma de Mallorca airport Spain and denied boarding when I didn't want to pay an illegal extra fee of €50 for my cabin bag. Volotea's allowed range measurement for free cabin bag is (40x30x20cm) and My bag is (40x19x15cm). Employees didn't speak English and yelled at me and shoved me around saying PAY or GO, PAY or GO! Even though I didn't understand Spanish, they were also shouting in Spanish and bullying me like Gestapo Nazis. They were extremely rude and physical, and I am a 155cm woman. It wasn't called for! They deliberately wanted me to miss the plane. I had a connecting flight to Sardinia and I couldn't miss the plane, so I had to pay eventually. Even though I paid the fee, they didn't let my cabin bag to stay in the cabin, so I almost missed my connecting flight to Sardinia. I complained to the company about the incident and asked for a refund but they said there's nothing they can do. This was completely illegal action. Worst Airline Ever!!!