Our holidays to Santorini transformed into a nightmare. We were suppose to fly at 16:30 from Naples to Santorini. Delayed once, 18:30, then 20:30, 22:30… no announcement or staff of Volotea showing up. We only had the info from the panel. Delayed again 00:30…. And finally cancelled. Volatea arranged a shittle but yo a hotel, but we had to pay the taxi back to the airport the day after. The flights of the day after were so expensive and has a bad time that we preffered to cancel our whole trip as it was only 2 nights. Our insurance company refused to pay the hotel nights in santorini we could not use, as it was booked before. So we went through all of this without even an excuse email or seeing anyone from Volotea. One advice, never use this terrible company.

Physical Assault and Extortion by Volotea Airlines! I was physically assaulted by two employees of Volotea Airlines in Palma de Mallorca airport Spain and denied boarding when I didn't want to pay an illegal extra fee of €50 for my cabin bag. Volotea's allowed range measurement for free cabin bag is (40x30x20cm) and My bag is (40x19x15cm). Employees didn't speak English and yelled at me and shoved me around saying PAY or GO, PAY or GO! Even though I didn't understand Spanish, they were also shouting in Spanish and bullying me like Gestapo Nazis. They were extremely rude and physical, and I am a 155cm woman. It wasn't called for! They deliberately wanted me to miss the plane. I had a connecting flight to Sardinia and I couldn't miss the plane, so I had to pay eventually. Even though I paid the fee, they didn't let my cabin bag to stay in the cabin, so I almost missed my connecting flight to Sardinia. I complained to the company about the incident and asked for a refund but they said there's nothing they can do. This was completely illegal action. Worst Airline Ever!!!

During the summer we bought tickets with Volotea to travel from Thessaloniki to Mykonos - which got cancelled. I asked for refund of the ticket’s amount in August 2021 and to this day have not yet received it. I’ve sent a dozen of emails which are always replied in the same vague way making me wait 4-6 weeks each time they “try” to make the transfer - which according to them fails. There is no follow-up on the case at all and each time I reach out I have to explain the whole situation again, and they never really try to find a solution. I feel like I’m talking with an automated program, awful customer service. Since it’s been almost 6 years I will work with a lawyer and sue the company - which seems to be the only way to get back the money that is rightfully mine. This is pretty much the same with stealing. I will never purchase a ticket in Volotea again. Never.

Despise having to wear a mask, the flight and crew were very pleasant. Boarding and disembark were orderly and quick. 2nd time flying with Volotea and I certainly recommend them.

I travelled with Volotea a few months ago on a domestic flight in France and I have to say they are doing pretty good with all the procedures for Covid-19. As always, the crew was very friendly and also ground staff. All the times I have travelled with Volotea we have arrived in time and I truly recommend it.

Avion propre en bon état. Personnel de cabine agréable. Confort des sieges bon . espace entre sièges bon(je mesure 1.8m)Départ à l'heure. Arrivée retardée mais les informations transmises aux passagers. Etant ancien pilote en temps que passager il est très sécurisant de savoir pourquoi nous tournons en rond. 3 vols sur Volotea ont confirmés ma première impression Compagnie très PRO

AVOID THESE CRIMINALS. This company will screw you over the second it gets the chance. My flight was changed by 11 hours, so I had the right to a refund. I was back and forth with them for months, they wanted me to take the credit of course. I chose the refund. I saw something saying 90% of people would have their refunds by the end of July, guess I wasn’t one of them because by October I still hadn’t heard anything. Finally they emailed me and said they had found a “wrong” with my bank account and the payment had been rejected. That’s funny, there didn’t seem to be a “wrong” when you took the money in the first place. I’ve emailed them several times since and they maintain that they’ve refunded me already despite the fact I’ve sent them screenshots of my bank account. Do not fly with these criminals. They steal from their customers.

Honeslty I didnt think twice about the airline for a 50 minutes flight, not bothered about a short trip like this but alrrady at check in they lost me forever!!! They charge you 30 Euros to check you in, absolute crooks, be careful!!!

Stay away! In our experience, this airline's customer service and focus on their passengers is the worst. Having booked with multiple airlines for our holiday, which is impacted by COVID, we expected to lose $$$. All the other airlines have cancelled their flights or were willing to refund our tickets - so we got our $$ back luckily. Volotea is NOT one of those. I checked our booking online - we have -$350.00 to pay? Our flight has been moved 38 hrs later from the original time we booked it? This tells me they've cancelled our flight and put us on another which has a cheaper fare. But no! Apparently the flight is still 'on time' ! How is 38 hours later on time!? And why owe me money if my flight and seat is the same!? There is nobody there to call to plead with, they don't respond to emails, and their online chat doesn't rarely work even in the hours they state. One time I did manage to chat with someone, they were so rude and disconnected me! Unless you're willing to risk your money then I (like many others on their social media page) would stay away!

Trying to Cancel my ticket for travel Mar 28 2020 from Naples to Palermo, Italy has been a nightmare- no refund only a travel credit after they kept $30, for a year from Dec 2019 when we purchased it. This company has adamantly denied to refund anything! They claim we made the choice to use our flex option and those are the rules and we should have waited to see if the flight was cancelled for which they would have given a full refund. Outrageous, why gamble that we would have lost the full cost with not cancelling in a timely manner. I have pleaded with them that this is not the usual situation in the world and we all have to be flexible but they would not budge. This is sad that a big airline would lose a customer over $180 during a global pandemic. I do not know if we will be able to use the credit but will NEVER EVER even consider Volotea for a flight. You have been warned- This airline is greedy and unfeeling and selfish. Avoid at all costs!