Volotea review by Nita

During the summer we bought tickets with Volotea to travel from Thessaloniki to Mykonos - which got cancelled. I asked for refund of the ticket’s amount in August 2021 and to this day have not yet received it. I’ve sent a dozen of emails which are always replied in the same vague way making me wait 4-6 weeks each time they “try” to make the transfer - which according to them fails. There is no follow-up on the case at all and each time I reach out I have to explain the whole situation again, and they never really try to find a solution. I feel like I’m talking with an automated program, awful customer service. Since it’s been almost 6 years I will work with a lawyer and sue the company - which seems to be the only way to get back the money that is rightfully mine. This is pretty much the same with stealing. I will never purchase a ticket in Volotea again. Never.