Volotea review by Chris

Stay away! In our experience, this airline's customer service and focus on their passengers is the worst. Having booked with multiple airlines for our holiday, which is impacted by COVID, we expected to lose $$$. All the other airlines have cancelled their flights or were willing to refund our tickets - so we got our $$ back luckily. Volotea is NOT one of those. I checked our booking online - we have -$350.00 to pay? Our flight has been moved 38 hrs later from the original time we booked it? This tells me they've cancelled our flight and put us on another which has a cheaper fare. But no! Apparently the flight is still 'on time' ! How is 38 hours later on time!? And why owe me money if my flight and seat is the same!? There is nobody there to call to plead with, they don't respond to emails, and their online chat doesn't rarely work even in the hours they state. One time I did manage to chat with someone, they were so rude and disconnected me! Unless you're willing to risk your money then I (like many others on their social media page) would stay away!