Volotea review by jOHN

Trying to Cancel my ticket for travel Mar 28 2020 from Naples to Palermo, Italy has been a nightmare- no refund only a travel credit after they kept $30, for a year from Dec 2019 when we purchased it. This company has adamantly denied to refund anything! They claim we made the choice to use our flex option and those are the rules and we should have waited to see if the flight was cancelled for which they would have given a full refund. Outrageous, why gamble that we would have lost the full cost with not cancelling in a timely manner. I have pleaded with them that this is not the usual situation in the world and we all have to be flexible but they would not budge. This is sad that a big airline would lose a customer over $180 during a global pandemic. I do not know if we will be able to use the credit but will NEVER EVER even consider Volotea for a flight. You have been warned- This airline is greedy and unfeeling and selfish. Avoid at all costs!