Passenger Review

Cathay Pacific review by Colin

10 / 10

21 September, 2017 by

Premium Economy

LHR-ADL B777 Premium Economy HKG-ADL A330 Premium Economy Check in at LHR is so confusing, there are self check in and bag tag terminals, but then we waited 35 minutes in the queue to drop off the bags whilst two agents tried to fix issues with other passengers flights. eventually being asked to go to the First Class queue, where the agent was surprised that we had printed our boarding passes and attached the luggage tags. Once check in was over all went well, flight out of LHR is after 10pm, so you get dinner pretty much within the first hour and then the lights went out. Meals on both flights were well presented and an option of 3 types, warm towels were offered on departure but not on arrival, no snacks were offered on the LHR-HKG flight, breakfast offered about 2 hours prior to landing which is weird as your landing at night. A tight connection time as we left LHR 40 minutes late, but a sprint through HKG got us to the connecting flight on time. From HKG to ADL the service is a smaller A330, again with dinner offered within the first hour. Three choices to pick from, meat, fish or pasta. Breakfast is about 3am Adelaide time with two options, western style scrambled eggs with sausage or dim sum. Both not bad. Service on both flights was perfect, the IFE had been updated for the new month so lots of new things to watch. Deplaning in ADL was quick we were in the taxi within an hour.

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Cathay Pacific

Cathay Pacific

Overall Value for Money

5

Seat and Cabin Space

4

Customer Service

5

In Flight Entertainment

5

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

5

Recommend Airline