As a seasoned world traveller, I have flown with pretty much all of the main carriers, and I’m pretty sure I flew with Cathay Pacific around 23 years ago to Singapore. So for my upcoming trip to Phuket via Hong Kong we chose to fly with them again. Having paid a considerable amount of money to fly with Cathay Pacific this time around, I was horrified and extremely disappointed that to reserve seats so that my wife and I could sit together on the 4 flights I had to pay £197.60. This is absolutely daylight robbery! How can they justify this much money for reserving 2 seats! It costs them nothing… they have already taken 1000’s of pounds for my flights and there is no additional administration needed because its all done via computer. It seems to me that they are exploiting a captive audience and playing on the fear of their travellers not being able to sit together on these long haul flights. This will be the last time I ever fly with CP, and I will make it my mission in life to inform my many 1000’s of contacts worldwide to do the same

Racist airlines, only provide service and respect to white passengers. Ignore all the yellow guests, especially people speaking Mandarin. Even though most of the cabin crew understand the Mandarin, but still provide no respect to the guests. They said, if you can’t say blanket in English, you can’t have it. I don’t understand how such kind of airline can get high rating here. Is it because all the raters are white?

Cathay cancelled and rebooked our flights 4 times, so now we have to fly another airline to be at a family wedding. No response from customer support when emilaing, calling or Whatsapp number. Very poor service.

The airline cabin was clean and the seat looked new and was very comfortable. Check-in was fast and the service staff were really nice and helpful. Food on board was amazing as well as the inflight entertainment. The overall was excellent and it is one of the best airlines and would recommend it to all!

CATHAY PACIFIC HIGHLY RECOMENDED !EXCELLENT AIRLINE ME and my wife recently flew from Toronto to Mumbai VIA HONG KONG with this wonderful airline. We were served extremely well through out the journey . We both are seniors and have used wheel chair to enable us to assist during travel . Our discovery with CATHAY PACIFIC airline was unique in the way we were served by compassionate kind and extremely helpful staff. Even the air hostess and steward on board were prompt efficient and worked hard to provide us NOURISHMENTS and snacks in between meals as we take medications and my wife has diabetes requiring her to eat frequent short snacks . The ground staff at all airports crew of Cathay pacific all truly amazingly out perform their duties. We are extremely grateful and will frequently use your airlines and surely recommend to all friends and relatives as we have experienced exceptionally great 5 star quality service .Thank you CATHAY PACIFIC TEAM for being punctual on flight and serving us with that infectious smile. APPRECIATE SINCERELY DINKAR SOUKUR AND wife SAVITA SOUKUR

I recently had very bad experience when I was booking my flights via their website and customer service centre. Although my credit card was charged via the online booking I was not able to issue the tickets through their website. When I contacted their customer service centre I got different answers and no help was provided to honour the price I had booked my tickets for through their website. This was my worst customer service experience in my life. I spoke to different customer service agent during the period 5 August to 12 August spending hours to resolve the issue but nobody was able to help me. Hence, I decided to go to the travel agent. When I went to travel agent after having frustrating experience with the airline, they were able to provide me better price for the same journey. I tried to lodge a complaint through Cathay Pacific website and I kept getting this error message "responsive_common_server-side-errors_err_feedback_001" This is the worst airline in the world.

Cathay's customer service attitude and its business ethic during the COVID crisis are appalling. They coldly kicked a heavily pregnant woman out of the flight with no alternative remedy and separated her from her disabled mother without taking any responsibility. The CS said the earliest next flight for me is 2 September, way pass my 36-week of pregnancy. This is either a lie or an act of negligent. I found out later that other Cathey passengers who got bumped off their flights after my case got offered flights much earlier than this, even as early as 11 August.

Booked Business class from Mumbai to Hong Kong. 1.Horrific check-in experience at Mumbai.. the guy even insisted on weighing my wife's brown paper bag with sandwiches... and they ended up charging us $$$ in excess... in fact, more than the cost of another ticket 2.Onboard experience was just pathetic, causing me to wonder how is it possible for a once great airline to now be so Bad and substandard. eg. Flight attendants were slack, impolite and lazy. And.. Halfway through the flight, they ran out of soap in the Business class bathrooms.. yep! No longer can Cathay claim to be a premium airline.

Last year Cathay cancelled our flight from Fukuoka, Japan to Hong Kong because their plane's engine could not be fixed. We were kept waiting for over 6 hours before they told us this news. The replacement flight was sub standard and there was no compensation for the long delay

I was traveling from jfk to ccu via Hong Kong 2 days back. First to start with my luggage was man handled and the holder was taken off. I do not even want to get into on what all was damaged in the luggage. My bag was of 200$ and it was an extra luggge for which I paid 220$. After looking at the bag and the inside objects I wonder why did I pay. I should have left it there. I have pictures of that but not sure how to upload it. Secondly the leg from hk to ccu was Cathay dragon, the air hostess was so lazy that inspite of asking for water for 4-5 times I still did not get it.