I recently had very bad experience when I was booking my flights via their website and customer service centre. Although my credit card was charged via the online booking I was not able to issue the tickets through their website. When I contacted their customer service centre I got different answers and no help was provided to honour the price I had booked my tickets for through their website. This was my worst customer service experience in my life. I spoke to different customer service agent during the period 5 August to 12 August spending hours to resolve the issue but nobody was able to help me. Hence, I decided to go to the travel agent. When I went to travel agent after having frustrating experience with the airline, they were able to provide me better price for the same journey. I tried to lodge a complaint through Cathay Pacific website and I kept getting this error message "responsive_common_server-side-errors_err_feedback_001" This is the worst airline in the world.
0
Comments
No comments yet, be the first to write one.
Cathay Pacific
Overall Value for Money
n/a
Seat and Cabin Space
n/a
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline