Cathay Pacific review by Pattarinee

Cathay's customer service attitude and its business ethic during the COVID crisis are appalling. They coldly kicked a heavily pregnant woman out of the flight with no alternative remedy and separated her from her disabled mother without taking any responsibility. The CS said the earliest next flight for me is 2 September, way pass my 36-week of pregnancy. This is either a lie or an act of negligent. I found out later that other Cathey passengers who got bumped off their flights after my case got offered flights much earlier than this, even as early as 11 August.