In rating seat comfort, I flew TG492 from AKL to BKK on July 9 2019 on a 787. The seats on the A350-900 were more comfortable on the BKK to FRA run on July 12. I flew MPX to BKK on August 31 on a A350 and the BKK to AKL run on a 787 on August 4. My bag took slight damage on the BKK to FRA leg. The in flight entertainment was better than good but not good enough for me to rate as excellent. The international selection of movies and the smooth jazz channel are two options I'd rate very highly. Overall I think THAI Airways gave really good service. Crew were pleasant and efficient. They regularly moved up and down the aisles with Coke, juice and water. Meals were very good on all flights. I'd fly with THAI again.
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Thai Airways
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
Check-in Process
Meals and Beverages
Recommend Airline