We had a booking on Thai for a flight to Manila. We booked month in advance. Thai decided to cancel that flight and put us on a flight a day later which was very inconvenient for us because we had a tight schedule in the Philippines. So we could not take the later flight. I logged in using our booking confirmation but there was no option to ask for a refund online so I tried the Bangkok office number which was provided in the mail we got...... After holding for 40 minutes (dialing from Europe) I gave up and sent a mail.........it was still month before the flight so I thought this would not be any problem.... Well you probably already guessed it..... I sent 4 mails, but other than an automated reply that it was very busy and an answer could take a while.... nothing. No answer no refund no nothing....... I will not be booking with Thai again. 500 euros gone and not even an answer to your mail.

Just flown business class Melbourne Bangkok return. Can only say this a pretty poor service compared to other Airlines I've used flying in and of Melbourne. The seating was cramped (A350), the meals just passable, the infotainment old and tired needs a technology up grade. The service on board was what I would describe as try hard but, they they still puss the fod and drinks trolleys down the isles as in economy class, not what I have experienced with other business class carriers.the

DO NOT USE THAI AIR - they left me stranded in Dubai after I missed a connecting flight through no fault of my won .. they did not offer me an alternative flight ... they advised a hotel stay for 3-4 days whilst they looked for a cheap flight ... and I booked business class ..I had a business class flight scheduled on Dec 12 2022 … Manchester > Copenhagen -Bangkok We arrived in Dubai late and was informed the flight had gone. Emirates then informed me that I had to speak with Thai Air to get another flight issued. I spent over an hour phoning Thai Air (BKK) with nobody picking up the phone. I then spoke with Thai Air (Dubai) who informed me that they did not have any alternative flights and suggested that I buy a new ticket and then claim the funds back later. I then paid £1279.43 for a Kuwaiti Airline flight out of Dubai > Kuwaiti > Bangkok... Thai Air abandoned me in Dubai …

This review is based on ground crew. Thai Airways Does not accept responsibility for statements and promises made by its groundcrew or staff in their offices. If you do have a conversation with them and they make you a promise please ensure that you get their name and statement in writing. Not to do so will ensure you enter a nightmare.

Thai Airways are the Best airline!

On this daytime flight, after a nice lunch the window blinds were lowered and cabin lights turned off. We were kept in a darkened cabin for some 9 hours. And it became obvious the flight was arranged for the convenience of Thai Airways and their staff and not for the best interests of their customers. Other than to bring hot towels and give out bags of popcorn, the crew did no more than serve two meals and hide behind curtains. For one period of 4 hours no one passed through the cabin. And we never received proactive attention to make us feel valued in exchange for the £4,000 we had paid. The seats were narrow, with less than satisfactory control of the recline feature. There was no optional mattress. Having travelled between London and Bangkok every year for the past 8 years, we had decided to try Thai Airways for a change and with some positive expectations. Sadly our experience was the very opposite. At every turn the likes of Emirates, Oman and Etihad put them to shame, never inflict darkness during daytime hours, constantly make their customers feel valued – and tend to charge less for doing so

I am giving my age away, but I am one of many who consider the 747 the ‘Queen of the Skies’. So I was thrilled to see that our first leg on our flight from Mumbai to Chiang Mai was onboard a Thai Airways 747-400. They say you should never go back to childhood memories, like where you grew up. The same goes for aircraft. The “Queen” that took us from India to Thailand was a tired old lady. The seats hadn’t been cleaned in ages and some were broken. The monitors in the seat backs were still original equipment. The staff on the other hand were amazing. From the moment we w=arrived at check-in to final farewell on disembarkation – it was smiles, smiles and more smiles. If this review were on service alone it would be 10 thumbs up. But then the food was served – a bitter disappointment. Our connecting flight (Bangkok to Chiang Mai) onboard one of Thai Airways’ newer A330s was a refreshing change. Everything worked, the staff were great and luckily the flight was too short for a meal, other than a light snack (which was okay). 4 Thumbs Up

In rating seat comfort, I flew TG492 from AKL to BKK on July 9 2019 on a 787. The seats on the A350-900 were more comfortable on the BKK to FRA run on July 12. I flew MPX to BKK on August 31 on a A350 and the BKK to AKL run on a 787 on August 4. My bag took slight damage on the BKK to FRA leg. The in flight entertainment was better than good but not good enough for me to rate as excellent. The international selection of movies and the smooth jazz channel are two options I'd rate very highly. Overall I think THAI Airways gave really good service. Crew were pleasant and efficient. They regularly moved up and down the aisles with Coke, juice and water. Meals were very good on all flights. I'd fly with THAI again.

Been flying Thai for the past 26 years. Inflight entertainment finally improved although I don't want to see ads for Thai rice before every movie. Aircraft was clean. Preferred the old 747's but the planes were so old and the 777's have better in flight entertainment. Seat room is very tight especially if seat in front reclines. After boarding, the plane was so hot inside,everyone was fanning themselves with any paper they could find. After about an hour after take off crew finally got the cabin temp cooler. No individual vents on this plane. Food was terrible. Most passengers that I could see left most of their food. Check in was good at BKK No hot/cold towels on plane anymore. Cabin crew poor to average.

great service BRU-BKK