Thai Airways review by Peter

On this daytime flight, after a nice lunch the window blinds were lowered and cabin lights turned off. We were kept in a darkened cabin for some 9 hours. And it became obvious the flight was arranged for the convenience of Thai Airways and their staff and not for the best interests of their customers. Other than to bring hot towels and give out bags of popcorn, the crew did no more than serve two meals and hide behind curtains. For one period of 4 hours no one passed through the cabin. And we never received proactive attention to make us feel valued in exchange for the £4,000 we had paid. The seats were narrow, with less than satisfactory control of the recline feature. There was no optional mattress. Having travelled between London and Bangkok every year for the past 8 years, we had decided to try Thai Airways for a change and with some positive expectations. Sadly our experience was the very opposite. At every turn the likes of Emirates, Oman and Etihad put them to shame, never inflict darkness during daytime hours, constantly make their customers feel valued – and tend to charge less for doing so