Thai Airways review by Jacco

We had a booking on Thai for a flight to Manila. We booked month in advance. Thai decided to cancel that flight and put us on a flight a day later which was very inconvenient for us because we had a tight schedule in the Philippines. So we could not take the later flight. I logged in using our booking confirmation but there was no option to ask for a refund online so I tried the Bangkok office number which was provided in the mail we got...... After holding for 40 minutes (dialing from Europe) I gave up and sent a mail.........it was still month before the flight so I thought this would not be any problem.... Well you probably already guessed it..... I sent 4 mails, but other than an automated reply that it was very busy and an answer could take a while.... nothing. No answer no refund no nothing....... I will not be booking with Thai again. 500 euros gone and not even an answer to your mail.