Never again will I even think about using Avianca! Booked a business class fare for two from Chicago to Cusco with return from Juliaca to Chicago for June. A month ago they canceled my flight from Juliaca to Lima and I had to fight the agent to find any way to let me make the Lima/Bogota/Chicago connection. He finally put me on a TACA flight. Then just two days ago they cancelled my flights to and from Bogota. The cancellation email says to contact customer service for rebooking but does not even give that phone number. I was fed up with Avianca and decided to cancel the entire reservation and get a refund only to be told it will take 90 days for that to happen. Absolutely unacceptable. They have had my money since June and have given me nothing but headaches about this trip ever since. Today I was on hold fo an hour just to speak with an agent to try to resolve the issue.
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Avianca
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