Do not fly this airline. No food or beverage service AT ALL, unless paid. Terrible service. Very expensive tickets for bad service.

New plane, great service, nice flight! The legroom on the 787-8 was very roomy compared to my LATAM flight on the way out. I had pasta bolognaise and it was lovely!

Avianca passed from being one of my favorite airlines to the worst in just months. It seems that they are offering a terrible service on purpose. Incredibly bad. Pathetic

This company is terrible, there was a mistake in my parent’s name, they got to the airport 3 hours before their flight, the people at the window were not able to fix their ticket. They were told only way they could have the name corrected was by calling customer service, so they called but never got to talk to anyone, they were offered another flight in 3 days. The whole family was already waiting for them and it was impossible for them to wait 3 days. I can’t understand why if their seats were already confirmed why they couldn’t do the simple name change? We lost that money and Avianca won’t refund anything or at least offer a voucher for future travel. They had to buy a whole new ticket with another company and we did enjoy our vacation but not thanks to Avianca.

Stay away from this airline. Seats suck. No leg room and the charge way to much to upgrade. Baggage policy is the worst too. They charge for carry on bags. Given all that, you would think their fares would be low but they are not. Stick with the major carriers like American, United, Delta etc. You’ll be happy you did

For sure, the WORST irline I have ever flown. In first class you only get water. No drinks, no snacks. Today, I flew from Rio to Bogota, a 6 hr flight. You have to BUY water. Even dogs get free water if the flight is long. Seats do not recline, the space between seats is even smaller than other airlines. In addition to that the stewardess were very rude. I have been flying international 3 times a year for 40 years and I have NEVER seen anything like this. I do not know how people put up with this. I WILL NEVER FLY AVIANCA AGAIN

I flew back to NYC from Rio with the connection in Bogota yesterday. It was one of the worst flying experiences in my life. 2/3 of the seats at Avianca planes are WITHOUT reclining or headrest!! They make sure you can’t bring water on the plane before boarding. Then they charge US$3 for water!!! They charge Literally for everything including coffee and peanuts on international intercontinental 6 hrs flights!!! For the record this flight was US$1200. I had to buy water, when I wanted to pay with my Master credit card that has only chip (no blink option) flight attendants said how my card doesn’t work. Then I tried to pay with my AMEX but the flight attendants told me that they don’t accept AMEX.Two flight attendants wanted a bottle of water back. And then one of the passengers offer to pay for me with her credit card - and I gave her cash. No screens in the seats. You can access Entertainment on your phone via wi-fi (very poor selection of the movies) but then if you want to watch something Avianca is asking you to purchase it for 45€. There is also no option for the flight info.

Me and my wife who is 6 months pregnant flew from Barcelona to Lima last night. After a 10 hour flight we stopped for three hours in Bogota, the flight continued to Lima for an extra 3 hours and the flight attendants were so abusive to refuse giving a glass of water on a 3 hour international flight and wanted to charge $3 for a small bottle!!! There was no service, nothing at all provided, no food, snack or beverages and even wanted to charge us!!! We payed $1250 on a flight that typical cost $700. WORST experience of customer service, not providing at least water during a long international flight is way abusive and probably even illegal!!!

Not surprise they went bankrupt in Brazil a couple years ago. They charge 250USD for checking a second bag (abusive charges), airplane with tiny seats and they put me on the last one which does not go down. Crew members without manners (uneducated, impolite). Horrible airline company, I am never flying them again and will ask employees from my company not to fly them.

THE WORST AIRLINE FROM THE US TO LATIN AMERICA, I made a mistake with a reservation and when tried to chance the date I had to fill forms, send emails with my ID pictures, deal with their hideous accents with they pretend to speak English. Their website is complex, they have no clue when you ask questions. They will tell you things like "at your own risk" or "it is not our responsibility" . I had to fill a form when their site game a system error? They treated me as if it was my fault. hey never wanted to reimburse my money like any other airline in the world would do. They have invented some absurd gift card in which is your money so you are forced to use their services. it's a nightmare. They make you pay check in at the airport and very proudly will tell you they do not provide accessibility services for the elderly or anything like that. To make a payment with the UATP you have to change your screen to "Colombian" everything is in Spanish and Colombian Pesos, NEVER AGAIN, AVIANCA THE WORST AIRLINE I've taken in 30 years traveling.