Passenger Review

Avianca review by Dario

4 / 10

07 January, 2023 by Dario Timotic

Premium Economy

I flew back to NYC from Rio with the connection in Bogota yesterday. It was one of the worst flying experiences in my life. 2/3 of the seats at Avianca planes are WITHOUT reclining or headrest!! They make sure you can’t bring water on the plane before boarding. Then they charge US$3 for water!!! They charge Literally for everything including coffee and peanuts on international intercontinental 6 hrs flights!!! For the record this flight was US$1200. I had to buy water, when I wanted to pay with my Master credit card that has only chip (no blink option) flight attendants said how my card doesn’t work. Then I tried to pay with my AMEX but the flight attendants told me that they don’t accept AMEX.Two flight attendants wanted a bottle of water back. And then one of the passengers offer to pay for me with her credit card - and I gave her cash. No screens in the seats. You can access Entertainment on your phone via wi-fi (very poor selection of the movies) but then if you want to watch something Avianca is asking you to purchase it for 45€. There is also no option for the flight info.

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Avianca

Avianca

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

4

Check-in Process

4

Meals and Beverages

1

Recommend Airline