Passenger Review

Avianca review by Mauricio

2 / 10

09 December, 2022 by Mauricio Cordova

Economy

Me and my wife who is 6 months pregnant flew from Barcelona to Lima last night. After a 10 hour flight we stopped for three hours in Bogota, the flight continued to Lima for an extra 3 hours and the flight attendants were so abusive to refuse giving a glass of water on a 3 hour international flight and wanted to charge $3 for a small bottle!!! There was no service, nothing at all provided, no food, snack or beverages and even wanted to charge us!!! We payed $1250 on a flight that typical cost $700. WORST experience of customer service, not providing at least water during a long international flight is way abusive and probably even illegal!!!

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Avianca

Avianca

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

1

Recommend Airline